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Delivery

Australia Post:

Express Post: 1-3 Business Days.

Standard Post: 3-6 Business Days.

DHL:

Express Post: 2-7 Business Days.

Standard Post: 7-21 Business Days.

ALL INTERNATIONAL ORDERS: 

We cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. We cannot tell you what the cost will be as customs policies and charges can vary from country to country. 

If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to us. In the event that this happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.

Returns

You have within 14 Days once receiving your items to action a return, all returns are to be sent back to Viking HQ - 20A Albert St, Warrnambool Victoria 3280 Australia. Please include a note inside your return parcel detailing why you are returning the item, with your order ID and contact details 

Once we receive your return we will provide you with a store credit so you can purchase the correct item/size.

Please note, that if the item has been worn, washed or used in any way, your item cannot be replaced due to industry standards on Health and Hygiene, and wear and tear. 

We do not issue refunds on non-faulty items, only in store credit once your return item is received back at our facility. 

In the unlikely event you have received a defective item, please contact us immediately with the following information:  

- Your order number

- Which item is damaged

- Photographic evidence

Items bought on sale cannot be refunded or returned for a credit note and will simply be forwarded back to sender.

PAYMENT

We accept payment for your order from the following cards: Visa, Visa Debit and MasterCard. 

We also accept payment through PayPal, instore Gift Cards and supplied Coupon Credit codes.

We also accept Google Pay, AfterPay, Sezzle & Zippay

It is just currency conversion.

Because we are an Australian based company, upon checkout of your order, the total amount will convert into AUD, (Australian Dollars).  You will only be charged in your local currency, the amount that was displayed before reaching the final check out page.

You can purchase Gift Cards by clicking here.

NEED MORE HELP

If you need to talk to one of our friendly staff members click here.